Black Friday is now one of the biggest events in the hotel industry’s promotional calendar. Over the past few years, Hotelchamp customers with Black Friday or Cyber Monday promotions have seen an increase of over 100% in direct bookings for this holiday weekend. In this blog, you’ll learn how to easily create a successful Black Friday campaign based on the knowledge our team has gained over the years. Plus, you’ll learn how we can help you to get the most out of Black Friday and Cyber Monday in 2020.
Here are our five tips for creating a revenue-driving Black Friday campaign:
1. Keep it simple
The clearer your offer is, the easier it will be for guests to understand what they receive. This can increase their confidence in booking as there aren’t too many strings attached. It is still important to have clear terms and conditions, but don’t add so many that you restrict who can purchase your special offers.
2. Be generous with your offer
Around Black Friday, the deal hunters are out and are searching for the best deals they can find. In previous years, hotels have offered discounts as high as 55%, with around 10-20% being the standard discount seen by Hotelchamp. Offering additional value add-ons are also a great way to create an attractive offer if you want to avoid discounting rates too much. Think about adding complimentary breakfast or free room upgrades to create a generous offer without damaging your rates. Remember that you can add terms into these offers that can restrict high demand dates so that you aren’t losing revenue by selling out at heavily discounted rates.
3. Use scarcity and urgency tactics
Put the pressure on by highlighting limited stock numbers or utilise flash sale offers. Flash sales are a great way to create urgency over Black Friday and Cyber Monday while highlighting your offer. Using a Hotelchamp flash sale template, you can countdown to the end of your offer. This creates a sense of urgency for your website visitors to act. We recommend running your campaign from Friday to Monday to increase the exposure and the chance of making more sales.
4. Target mobile shoppers too
Holiday season deal hunters do a lot of research before they purchase. They rely heavily on mobile while doing this research. Make sure you highlight your Black Friday and Cyber Monday offers on mobile. Think about how you can simplify the journey to purchase on mobile too. Can you create a link that applies the discount in the booking engine, rather than having to enter a promo code? Reducing the steps to purchase can help with mobile conversion.
5. Create a full campaign on your website
Our team have created specialised Black Friday and Cyber Monday templates that you can use to easily and quickly set up your own campaign. These are set up with our recommended tool settings. You can simply click and create your personalised campaign in just a few steps.
Before setting up your campaign, unlock our free Black Friday templates and then decide on your campaign set up:
- 1x desktop tool: Floating Message or Docked Bar
- 1x desktop tool: Floating Message
- 1x mobile tool: Mobile Message
To see these tips in action, in this 1-minute video, Remco Schut, Key Account Manager, discusses how you can create a successful Black Friday campaign:
If you’re interested in setting up a Black Friday campaign for your hotel this year, click here to unlock your free templates for your website. If you’re a Hotelchamp customer already, please contact our team if you have any questions on how to create your campaigns.