Starting today, Hotelchamp is introducing the ability to manage all your marketing activity through the Hotelchamp platform. As well as being the control centre for Hotelchamp’s signature website guest journey and conversion boosting solution, the platform now acts as a single hub through which you can manage an extensive range of your other marketing activities. Retargeting, review management, competitor & OTA rate-shopping, metasearch advertising, in-depth visitor analysis technology and more will all soon be coordinated from a single platform.
“It’s not our aim to be a jack-of-all trades,” says Kristian Valk, Hotelchamp founder and CEO. “Hoteliers are already using a variety of highly-specialised services to provide the best possible booking experience to their guests. But right now, it’s a very fragmented ecosystem.”
“By bringing other best-in-class technologies and suppliers together through our Hotelchamp platform, it not only makes it far easier for hoteliers to manage their services – it also maximises the value of each solution working together.”
This unified approach is closely aligned to Hotelchamp’s signature offering – direct booking technology that understands and delivers on guest needs at every step on a hotel’s website, ultimately convincing them to book through the direct channel.
“We know it’s key to offer the right message at the right time if you want to convince guests to book direct, and our speciality has always been in helping hoteliers do this on their own website. By offering technology from other category leaders across the industry in a single platform, hoteliers can now offer this seamless online customer journey on their own website and beyond.”
New and existing customers can already start migrating their existing marketing activities to the Hotelchamp platform, starting with the launch partners and with more to be added over the coming months.
First Featured Partners:
The world’s largest guest review platform, TrustYou offers the best experience to your guest by providing you with unparalleled insight and actionable data.
Collect, showcase and analyse your reviews with Customer Alliance. Featuring analytics per period and market, Customer Alliance allows you to review and respond directly to your guest feedback.
Hotjar helps you analyse your website visitors through screen recordings and heatmaps. These real representations of their clicks, taps and scrolling behaviours are powerful indicators to understand the motivations and needs of your guests.
OTA Insight will give you a strong overview of your ranking and rating performance vs competitors. Keep an eye on what’s happening in the market and track your revenue losses with a rate parity tracker.
LiveChat connects guests with your staff, allowing them to contact you anytime when surfing your website. Increase your customer engagement and stay in touch with your guests using this always-on chat tool.